Helix Haus – Privacy Policy

 

Last updated: 26/1/2026.

Helix Haus (“we”, “us”, “our”) is committed to protecting the privacy of our clients, website visitors, and all individuals who engage with our services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (https://www.helixhaus.com.au/) or engaging our services, you agree to the terms of this Privacy Policy.

Information We Collect

It all began with a simple idea fuelled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

We collect personal information necessary to provide our premium staircase design, fabrication, and installation services. This may include:

Personal Information

  • Name, Email Address, Phone number

  • Residential address

  • Project details and design preferences

  • Budget and service requirements

Website & Digital Information

  • IP address

  • Browser type and device information

  • Pages visited on our website

  • Cookies and analytics data (Google Analytics, Meta Pixel, etc.)

Optional Information

  • Images or plans you upload or provide

  • Feedback, testimonials, or survey responses

We only collect information that is reasonably necessary for our business operations.

How We Collect Your Information

We collect information via:

  • Website forms and enquiry submissions

  • Phone calls, emails, and direct communication

  • Social media interactions

  • In‑person consultations

  • Cookies and analytics tools

  • Third‑party advertising platforms (e.g., Google Ads, Meta Ads)

You may choose not to provide certain information, but this may limit our ability to deliver services.

How We Use Your Information

Helix Haus uses your information to:

  • Respond to enquiries and provide quotes

  • Deliver staircase design, fabrication, and installation services

  • Manage bookings, consultations, and project communication

  • Improve our website and customer experience

  • Send updates, marketing materials, or service information (you may opt out at any time)

  • Comply with legal obligations

We do not sell, rent, or trade your personal information.

Disclosure of your Information

We may share your information with:

  • Trusted contractors, installers, and tradespeople involved in your project

  • Third‑party service providers (e.g., website hosting, CRM systems, marketing platforms)

  • Professional advisors (e.g., accountants, legal representatives)

  • Regulatory bodies if required by law

All third‑party partners are required to handle your information in accordance with privacy laws.

Data Storage & Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Security measures include:

  • Encrypted website connection (SSL)

  • Secure cloud‑based storage

  • Restricted staff access

  • Regular system monitoring

However, no online system is completely secure, and we cannot guarantee absolute protection.

Cookies & Tracking Technologies

Our website uses cookies and analytics tools to improve user experience and measure performance.

These may track:

  • Website traffic

  • User behaviour

  • Advertising performance

You can disable cookies in your browser settings, though some website features may not function correctly.

Marketing Communications

By submitting your details, you may receive:

  • Project updates

  • Service announcements

  • Promotional offers

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

Accessing or Updating Your Information

You may request:

  • Access to the personal information we hold about you

  • Corrections to inaccurate or outdated information

  • Deletion of your information (where legally permitted)

To make a request, contact us at:

Email: info@helixhaus.com.au (&/or) Phone: 0408 176 555 

Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Helix Haus – Privacy Officer; Email: info@helixhaus.com.au 

 

 

 

 

 

 

 

 

 

 

 
 

 



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